Service Advisor TrainingTwo Sessions - February 17 & February 18
Back by popular demand! ADAGP is partnering with Brown & Brown Dealer Services to present the Service Advisor Training Program, a 1-day instructor-led course held at the ADAGP Offices in East Norriton. Choose from two available sessions: Tuesday, February 17 or Wednesday, February 18.
This highly interactive program led by Brown & Brown’s Director of Training, Robin Greenwood, will dig deep into the following topics:
- Phone Skills
- Turning the price shopper into an appointment
- Proper Appointment Setting
- Setting expectations
- The Write-up process
- Listening Skills
- Generational Differences
- Building Rapport
- Soft Up-selling
- Present maintenance
- Selling Found Work
- Proper Use of MPI
- Building Value
- Objection Handling
- Closing
PRICE:
ADAGP Members: $349.00/person
Non-Members: $449.00/person
Breakfast, lunch, and light snacks/beverages will be provided throughout the day.
RESERVE YOUR SPOT TODAY!
EVENT REGISTRATION →
