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Service Advisor Training – June 11 & 12

ADAGP is partnering with Brown & Brown Dealer Services to present the Service Advisor Training Program, a 1-day instructor-led course held at the ADAGP Offices in East Norriton. Choose from two available sessions: Wednesday, June 11 or Thursday, June 12.

This highly interactive program led by Brown & Brown’s Director of Training,  Robin Greenwood, will dig deep into the following topics:

  • Phone Skills
  • Turning the price shopper into an appointment
  • Proper Appointment Setting
  • Setting expectations
  • The Write-up process
  • Listening Skills
  • Generational Differences
  • Building Rapport
  • Soft Up-selling
  • Present maintenance
  • Selling Found Work
  • Proper Use of MPI
  • Building Value
  • Objection Handling
  • Closing

PRICE:
ADAGP Members: $349.00/person
Non-Members: $449.00/person

Breakfast and lunch are included.

RESERVE YOUR SPOT TODAY!

Training Registration

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